The new generation of IT support

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SmartBI Process Guard is watching your critical business processes 24/7. It identifies possible threats in advance, and thanks to an integrated knowledge-base, proactively proposes proven solutions.

See how SmartBI works

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Monitor processes, not only infrastructure

SmartBI directly guards all your most crucial digital-processes - not just infrastructure (HW) on which they are running. You will receive a notification a long time in advance only if the real threat of SW or HW malfunction occurs.

Trend predictions

Be predictive, not reactive

SmartBI measures each process run duration and success rate. Compares it with its long term historical data. When a process is running differently than its long-term average it usually indicates a potential future system failure. Thanks to SmartBI, you'll be notified in advance, and you'll have enough time to solve the issue before it even happens.

Smart Suggestions

Smart BI function Suggestions clearly organizes critical processes that are slowing down or their success rate decrease rapidly. Everything is, of course, sorted by severity and linked with responsible IT support teams.

Run duration estimate

Always a step ahead

Does your company depend on a process that has to finish every time sharp on time? Not always everything goes smoothly. But still, you can keep things under control. SmartBI warns you in sufficient advance to get prepared for further action.

SmartBI Knowledge Base

Fix it just once

Thanks to SmartBI’s Knowledge Base, you or your IT specialists will never search for the solution to a recurrent issue twice. They get all available data to solve it in one place and well structured. SmartBI thus eases their job and saves their time.
Once anything happens and someone finds a solution the specialist fills it in the Knowledge Base. Anytime in the future, when a similar problem occurs, SmartBI directly offers the solution.

Overview of the process run that ended up with an error: showcasing filled in error template, and solution.

Easy to use anywhere

You can manage SmartBI through a secured and easy to use web interface. It is available on any device so that you can use it even on your mobile phone.

Intellisense

Smart tool to gain the maximal benefit from SmartBI

Intellisense - our smart settings tool - will help you with the initial set up and with overall maintenance so that it brings you the highest possible value.

Did somebody forget to fill in contact information?

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Is an error registered multiple times in the Knowledge Base?

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An error doesn’t have a solution for a solved error in the Knowledge Base?

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Or someone has simply overlooked a minor detail?

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Go ahead and try it with SmartBI and get everything finally under control.

SmartBI Notifier

Structured notifications that do not spam

SmartBI Notifier sends a well-structured message when the process unexpectedly changes its status. Responsible person receives not just complete information about the issue but also solution instructions. Thanks to SmartBI notifications, you will speed up your IT support, reduce costs, and maintain the highest SLA at the same time.

Notification on your device

Notifications are available through your e-mail and a wide range of communication apps. You will always have them where it suits you the best.

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    Email

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    Telegram

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    Teams

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    Slack

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    SMS

SmartBI Analyzer

Recap your data clearly and in context

SmartBI Analyzer helps you to understand processes and their operation over time. You can view data in any analytical tool (e.g. PowerBI, Qlik, Excel, etc.). Take a look at your data to find out which processes have the longest runs or a poor success rate (the most unsafe ones), and needs your attention. Get your processes under control.

Analyse in your favourite tool

You may access data themselves through the universal REST API dataset so that you can use them with any analytical tool you like to work with (PowerBI, Qlik, Excel, etc.).

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    PowerBI

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    Excel

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    Qlik

References

Our happy clients

How does SmartBI work?

SmartBI Process Guard is a cloud service built on the Microsoft Azure platform. It consists of three main parts: a constantly improved knowledge base (database of solved errors, malfunctions, and threats), an automatic notifier, and a smart process analyser.

SmartBI Process Guard integrates process monitoring which comes from information systems, and IT infrastructure monitoring apps - usually provided by large systems like Nagios, Zabbix, etc., and it puts acquired data together into context.

Frequently asked questions

Who is the primary user of the service?

Smart BI Process Guard is primarily for

  • providers of IT services and information systems
  • company IT teams running information systems with implemented critical processes
  • company IT teams running and managing critical automated or semi-automated processes
  • company IT teams running information systems in combination with IT infrastructure monitoring (e.g. Nagios, Centreon, Check_MK, Zabbix, ATOM, etc.)

Is the installation required?

Smart BI is a cloud service, so installation is not required. The only component installed in the customer environment is a Dataloader: a Windows service that reads technical and operational data about defined business processes, and that transmits and stores them through a highly secured channel to the Smart BI data warehouse. Deploying and connecting Dataloader to monitored systems is very simple, but we will be happy to assist you if necessary.

We are afraid of the cloud. Is your system safe for our data?

There is no need to worry. Data transmission between Smart BI Dataloader and data warehouse is highly secured. We use all available Microsoft Azure security tools for maximum security. Moreover, Dataloader does not have access to your sensitive business data. Smart BI only uses technical data regarding the run of monitored systems.

We prefer on-premise solution. Is it available?

An on-premise solution is available, but we do not recommend it. You lose one of the great benefits of the system: shared global Knowledge Base of solutions. Your database will be discovering already discovered. Your IT specialists will have more work with identifying errors and managing them in the knowledge database. On top of that, the on-premise solution is and always will be more demanding to maintain, and is and will be significantly more expensive than our cloud service. For that reason, we do not actively offer on-premise solutions.

We are running a critical process on a non-commercial/custom system. Is it possible to monitor such system with Smart BI?

With Smart BI, you may monitor any system that provides or stores information about running the implemented functions and services. You may monitor your system with Smart BI Dataloader if it, for example, stores its operational data into the database, file, or makes them available through API. Operational data as function or process IDs with their run start times, and end times; information about the current state, and successful/unsuccessful termination. The only requirement is the creation of the necessary connector with which we will readily help you.

We use Zabbix to monitor vast IT infrastructure. How many licenses (Dataloaders) will be necessary?

For one installation of the Zabbix monitoring system, you only need one license (Dataloader). As a general rule, you have to purchase one license (Dataloader) per one data source (SQL Server, Information system, etc.).

We do not use PowerBI for data analyses. Is it possible to use a general analytics tool?

Yes, we have SQL Dataset and Rest API that are ready to be used with most commercial analytics tools. Besides PowerBI and traditional MS Excel, you can use SAP Analytics, Dundas BI, QlikView / QlikSense, Zoho, Tableau, and others.

How much do you charge for Smart BI?

The service is charged monthly, and we base the price on the number of monitored services (Dataloaders). Please contact us for an individual price offer.